Ever since I first started driving at the age of 16, I've always been hesitant about having an insurance company. It's not that I don't like the idea of having someone to back me up in the event of an accident, it's just that I never trusted insurance agents. I had always heard these horror stories about people that got into accidents and their insurance providers wouldn't pay out because of some technicality. When it came time for me to move out of the house and start paying for my own insurance, I shopped around as long as possible until I could find the most friendly and honest insurance company in my town. It was Progressive Auto Insurance.
I stayed with Progressive for a few years before anything happened to me accident wise and when I finally crashed, I was glad I had Progressive. I made an insurance claim with them and almost immediately, they had one of their agents back on the phone with me to sort the whole thing out. They have a website where you can establish claims as well, but I'm more of an over-the-phone kind of guy and figured it would be best if I called. But considering the speed with which they got back to me about my accident, their online service may be pretty damn good as well. Their website has a claim tracking system as well that lets you type in your claim number to follow its progress through the entirety of the incident. If that's not service, I don't know what is.
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